Privacy Policy

Effective Date: 29th August 2025

JoWard.org (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or purchase products. By using JoWard.org, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information You Provide:
- Name, email address, phone number, billing/shipping address
- Payment details (processed securely via Stripe or other payment processors; we do not store card data)
- Health or personal information you choose to share during healing/therapy sessions
- Course registrations, bookings, or workshop sign-ups
Automatically Collected Information:
- IP address, browser type, device information, and pages visited (via cookies and analytics tools)
- Log data to improve site performance and user experience
Communication Data:
- Emails, messages, and communications sent to us through our site, Zoom, WhatsApp, or other platforms

2. How We Use Your Information

We use your information to:

Provide services (appointments, courses, products) you have requested
Process and deliver orders, bookings, and payments
Send confirmations, reminders, and customer service messages
Improve our website, offerings, and user experience
Share updates, newsletters, and promotional offers (only with your consent)
Comply with legal and regulatory obligations

3. Sharing Your Information

We will never sell your data. We may share your information with:

Payment processors (e.g., Stripe, PayPal) to securely process transactions
Shipping providers and third-party print-on-demand partners for product delivery
IT service providers (hosting, email, analytics) to support site functionality
Legal authorities if required by law or to protect against fraud or abuse

4. International Clients

Our services are available globally via Zoom, WhatsApp, and other platforms. By using our services from outside the UK, you consent to your data being processed and stored in the UK (and where necessary, in other countries where service providers operate).

5. Data Retention

Booking and transaction records are kept for at least 6 years to comply with tax and accounting regulations.
Health or therapy session notes (if taken) are securely stored and deleted after 7 years (or sooner if legally required).
You can request deletion of your data where applicable (subject to legal obligations).

6. Your Privacy Rights

Depending on where you live (UK, EU, Canada, Australia, USA), you have rights to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing at any time
Lodge a complaint with your local data protection authority

7. Cookies & Analytics

We use cookies and analytics tools (e.g., Google Analytics) to monitor site traffic and improve services.
You can disable cookies in your browser settings.